Business Continuity Solutions
Business Continuity refers to the collection of systems and services which protect and make available your data in emergency situations. This includes your data backups, redundant systems, disaster recovery provisions, and the procedures or plans which collectively make them effective.
Vibrant has extensive experience working with numerous Business Continuity technologies and protocols, and we are constantly learning more. During the course of our work together, we will help guide you toward the technologies which fit with your goals.
While your individual Agreement, SOW, or Coverage Addendums may entitle you to different coverages, routine infrastructure maintenance, serviced user management, and vendor assisted troubleshooting of Business Continuity Solutions is included within our Agreements. All Business Continuity Solutions must be under active support and be within vendor supportability windows. Additional minimum serviceability requirements apply, as outlined below.
MINIMUM SUPPORTED ENVIRONMENT
All business data must have off site backups which are updated at least daily
All business data must have off site backups with a retention period of at least 3 months
Clients with time-to-recovery windows of less than 2 weeks in the event of disaster must engage us for DR planning services.
For more information on our Supportability policies please see the Overview page. Additional information can be found within the relevant agreements with us.