Network and Internet Standards

Network and Internet refers to the collection of hardware and services which connect your team to the tools they need. This includes your Internet Connection, as well as your switches, firewalls, wireless equipment, and the physical cabling and racking which support it all.

The following recommendations are only average representations, please enquire for specific recommendations. Following the recommendations are our minimum supportability standards. Unless otherwise stated within your individual Agreement, SOW, or Coverage Addendums, these minimums must be adhered to. All hardware must be under active support and warranty.

Internet Connection ( <15 People)

  • Business class internet connection (Coaxial or Fiber)

  • At least 15Mbps download and 2.5 Mbps upload for each employee

  • Cellular backup when >5 people regularly in office

Internet Connection (>15 People)

  • Enterprise class internet connection (Fiber)

  • At least 100Mbps symmetrical (<25 Employees)

  • At least 200Mbps symmetrical (>25 Employees)

  • Business class backup internet connection (Coaxial or Fiber from independent vendor)

Network Equipment (<10 people, low Usage/complexity)

  • Unifi Networking (Firewall, Switching, Wireless)

Network Equipment (>10 People or higher Usage/complexity)

  • Meraki Networking (Firewall, Switching, Wireless)

Network Infrastructure (Racking, Cabling, etc)

  • Appropriate rack space to hold needed equipment in dedicated and conditioned area.

  • Eaton UPS, appropriate sized for at least 15 minutes power disruption. With network card if over 1000va

  • All cabling rated at required transmission speeds, installed per manufacturer’s guidelines

  • All cabling terminated according to manufacturer’s guidelines using approved devices

  • Organized, Neat, Labeled, and Well documented cable plant, including patching areas

Minimum Supported Environment

  • Business class internet, at least 7 Mbps download and 1.5 Mbps upload per each employee.

  • Firewall which is correctly specified for usage, under active development and supported by manufacturer

  • Switching which is correctly specified for usage, under active development and supported by manufacturer

  • Wireless which is correctly specified for usage, under active development and supported by manufacturer

  • Suitable physical location for equipment in conditioned, low-dust area

  • UPS with at least 7 minutes runtime for load

  • Cabling which is not generating any system reported errors

For more information on our Supportability policies please see the Overview page. Additional information can be found within the relevant agreements with us.