User Workstation Standards

User Workstations refer to the hardware that your team members use to interact with your technology systems. These can be laptops, desktops, tablets, or any other access device. This category also encompasses the peripherals needed by users such as monitors, webcams, headsets, and client side UPS devices.

The following recommendations are only average representations, please enquire for specific recommendations. Following the recommendations are our minimum supportability standards. Unless otherwise stated within your individual Agreement, SOW, or Coverage Addendums, these minimums must be adhered to. All hardware must be under active support and warranty.

Recommended light-Medium duty Desktop:

  • Dell Optiplex 5000 or better

  • 7th Generation Intel Core i5 or i7 Processor

  • 16GB RAM (memory)

  • 250GB Solid State Drive (SSD) for storage

  • Windows 10 Pro

  • Dual (Two) 24” 1080p displays

  • 5 Years ProSupport NBD warranty

Recommended Medium-Heavy Duty Workstation:

  • Dell Precision 5000 or better

  • Intel Xeon E-2100 series Processor

  • 32GB RAM (memory)

  • 500GB Solid State Drive (SSD) for storage

  • Windows 10 for Workstations

  • Dual (Two) 25” 1440p displays

  • Nvidia P2000 or better GPU

  • 5 Years ProSupport NBD warranty

Recommended Average Duty Laptop:

  • Dell Latitude 5000 or better

  • 7th Generation Intel Core i5 or i7 Processor

  • 16GB RAM (memory)

  • 250GB Solid State Drive (SSD) for storage

  • Windows 10 Pro

  • USB-C Dock

  • Dual (Two) 24” 1080p displays

  • 5 Years ProSupport NBD warranty

Recommended Heavy Duty Mobile Workstation:

  • Dell Precision Mobile 5000 or better

  • Intel i7 series mobile Processor

  • 32GB RAM (memory)

  • 500GB Solid State Drive (SSD) for storage

  • Windows 10 for Workstations

  • Nvidia P1000 or better mobile GPU

  • Thunderbolt Dock

  • Dual (Two) 25” 1440p displays

  • 5 Years ProSupport NBD warranty

Recommended Webcams:

  • Logitech BRIO (For Windows Hello users)

  • Logitech C920s (For all other users)

Recommended Headsets:

  • Logitech H570e (Mono, Wired)

  • Logitech H570e Stereo (Mono, Wired)

  • Plantronics Voyager 5200 UC (Over Ear, Wireless, Multi Device)

  • Jabra Engage 75 (Stereo, Wireless, Multi Device, DeskPhone Compat)

Recommended UPS:

  • Eaton 5S series (for >600 va calculated loads)

  • Eaton 3S series (for <600va calculated loads)

Recommended Monitors:

  • Dell Ultrasharp Series (model/sizing as appropriate)

  • Viewsonic VG Series (model/sizing as appropriate)

  • ELO Touch Screens (model/sizing as appropriate)

Minimum Supported Desktop Hardware:

  • Hardware under active manufacturers warranty

  • Operating System under active support by developer

  • 1TB HDD and 8GB RAM -or- 120GB SSD and 6GB RAM

  • No major physical damage

Minimum Supported Laptop Hardware:

  • Hardware under active manufacturers warranty

  • Operating System under active support by developer

  • 500GB HDD and 8GB RAM -or- 120GB SSD and 6GB RAM

  • Battery at least 75% health

  • No major physical damage

For more information on our Supportability policies please see the Overview page. Additional information can be found within the relevant agreements with us.